Welcome to Cawston Real Christmas Trees Rugby

For details of our delivery service and policy please click here.

A. Creating a Contract with www.cawstonchristmastrees.co.uk

A.1 You the customer place an order on the website by selecting an item and following the instructions to the checkout process.

A.2 You will have the opportunity to check and correct any error in your order up until you click the Submit Order button.

A.3 Once you have submitted your order you will receive an order confirmation e-mail from our order team. Please note that this e-mail is an acknowledgement and not acceptance of your order.

A.4 If you are paying by credit card, we will authorize your debit or credit card payment using our secure payment process via our Pay pal payment system

A.5 Once payment has been authorised, and we have determined the availability of stock we will arrange for the delivery of the goods to you.

A.6 We reserve the right to decline all or part of any order for whatsoever reason and should this arise. We will e-mail you with the details.

A.7 It is recommended that you retain all e-mails relating to your order and contract.

A.8 The details of your specific contract are filed by us. Should you want any information regarding your order you may contact us. (For details see the contact us page of the Website or Part D of these terms and conditions.)

B. Payment Process

B.1 If you have chosen to pay by card, once your order is received we will process the payment for your order by way of the credit or debit card details you have provided. In the event that there is insufficient stock to satisfy your order you will be informed as soon as possible. A refund will be processed through your chosen credit or debit card used for the payment of the order.

B.2 If your order contains any item with a lead time of more than 4 weeks and you would like to opt to pay a 30% deposit by card, the balance outstanding must be paid in full on the same card before final delivery is made. If you wish to pay a deposit you must contact our office and make a payment over the telephone. Please be aware we can only deliver to the registered address of the card holder when paying by this method. A receipt for the balance payment will be posted to your billing address. We do not operate a ‘cash on delivery’ system.

B.3 We will advise you if your payment details cannot be authorized for any reason or if your cheque has failed to clear. We may then invite you to pay by another method.

B.4 All prices and charges on this website are quoted in UK pounds. The price you pay for your order is that price which is displayed on the website. Prices include VAT unless otherwise stated but exclude delivery surcharges. Delivery surcharges are calculated based on your location, please refer to our delivery policy for postcodes which carry a surcharge for delivery. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you an option of reconfirming your order at the correct price, or cancelling the order. If we are unable to contact you we will treat the order as cancelled and you will receive a full refund.

C. Security of Payment Process

C.1 All credit and debit card payments that are made on our website are protected by a secure connection. This secure connection ensures that your credit and debit card is encrypted prior to it being transferred to the bank for authorization.

C.2 As an additional security means, no credit or debit card details submitted online are stored directly by us once your order has been processed.

D. Delivery of Purchased Items to you

D.1 We will deliver the goods you have ordered to the address you give us for delivery at the time you place your order.

We can only deliver to addresses within mainland England and Wales and central Scotland for our free delivery service. For the North of Scotland and other off shore locations, additional charges will apply. Customers in these areas may prefer to appoint their own distributors / couriers.

D.2 FREE delivery. This related to delivery throughout England & Wales but charges apply to Southern and Central Scotland.

Monday to Friday (excluding public holidays) only. Where items are shown as ‘free shipping’ on the site, the full cost of standard delivery to UK Mainland is included in the published price and quoted as free on our site.

D.3 We aim to deliver your furniture within the times quoted on our website when you place your order. Where multiple items have been ordered, we will attempt to deliver them all together by the longest lead-time quoted, unless a split delivery is requested and we are able to meet your requirements. This additional service may be subject to a further carriage charge. If the circumstances of your order change, we will contact you. If, however, it is delayed due to circumstances beyond our control, then we cannot accept any liability for consequential loss.

D.4You will become the owner of the goods (and be liable for the loss or destruction of the goods) at the time of delivery, provided that we have received payment in full for the goods.

D.5 Due to our insurance terms, drivers are not allowed to deliver items single-handedly up flights of stairs. However, if assistance is provided by the recipient, our logistic companies obliging drivers will often help to move items up flights of stairs, but please note that the items are not insured if damaged. It is illegal for our drivers to stop on a red-route. You must ensure that you have made alternative arrangements prior to their arrival.

D.6 All deliveries are signed for. If you are out when our delivery team arrives, please be aware that there may be an additional re-delivery charge. All recipients must inspect delivered item(s) and sign a delivery note to say that the item(s) are in ‘as expected’ condition. No refund claims can be made against us for item(s) that have been signed for.

D.7 Due to the nature of our insurance, we operate a door-to-door delivery service which means that items are delivered to the threshold of a property. Our friendly drivers will often assist in taking items beyond the threshold, but please note that they are not insured if any damage is caused, and therefore we cannot be held responsible.

D.8 Our large items such as garden furniture sets are delivered by pallet. Delivery of such items will be delivered as close to the proximity of the property as is physically possible. You will be contacted by the courier company to arrange a convenient time for you to receive your delivery. Should you live in an area which has difficult access points for large vehicles please advise us. If no advice is given and the delivery vehicle is unable to gain access via a single track road for example? You may incur further delivery charges.

E. Access to the destination room

E.1 Before placing an order, please check that the items of furniture will fit through any passages, stairwells, landings and doorways on the way to their destination room.

E.2 Should you have any concerns over access, then please note them on the comments box on the order or contact us by e-mail for further assistance.

F. Cooling off Period (applicable to online orders only.)

F.1 You are entitled to a statutory cooling off period beginning from the date you place your order online and ending 14 days after you received the goods. Certain goods are exempt from this cooling off period, for example a mattress which has been taken out of its sealed packaging in which it was delivered, and special order or bespoke items ordered.

F.2 You must inform us in writing during the cooling off period that you are cancelling the contract (e-mails are accepted).

F.3 If you have not received the goods at the time of cancellation of the contract, and we have not processed the goods for delivery, we will refund to you all the monies paid by you for the goods in question including any delivery charges in the same form of payment originally used for the purchase as soon as possible, and in any event within 30 days of the your cancellation being accepted.

F.4 If you have not received the goods at the time of cancellation of the contract, but we have processed the goods for delivery, and they are en route, you must not unpack the goods when they are received by you. You are the owner of the goods once they have been delivered to you and you are liable for their loss or destruction. The goods must be returned to us as soon as possible. We will refund to you all the monies paid by you for the goods in question,

excluding the cost of collection of the goods, in the same form of payment originally used for the purchase, as soon as possible and in any event within 30 days of your cancellation being accepted.

F.5 If you have received the goods at the time of cancellation of the contract, the goods must be returned to us as soon as possible. You are the owner of the goods once they have been delivered to you and you are liable for their loss or destruction. The goods must be returned to us as soon as possible. We will refund to you all the monies paid by you for the unwanted goods in question, including any original delivery charge if the return is within 14 days of delivery, and excluding the cost of collection if that service has been rendered by us as requested by you. The refund will be in the same form of payment originally used for the purchase as soon as possible and in any event within 30 days of your order being accepted, Provided that the goods are returned by you and received by us in the condition that they were in when delivered to you. If a return for unwanted items is made after 14days and within 30days of deliver then the cost of the original delivery will be deducted from the refund amoutn. Please note when signing for the delivery of your items you are accepting responsibility that they have been received in perfect condition. Please inspect goods before the delivery driver leaves your premises. Documents signed for as unchecked will be deemed as being received in good condition.

F.6 If you do not return the goods to us we shall be entitled to deduct the direct costs of recovering the goods from the amount to be refunded to you.

G. Damaged Items

G.1 Every effort will be made to ensure that the goods you have ordered arrive undamaged and without defect.

G.2 If the goods are found to be either damaged or defective in any way at the time of delivery, you must not sign to say you have received them in good condition on the delivery document provided by the home delivery team. If damage is discovered after delivery, you must contact us on the day of delivery of the goods.

G.3 If the goods are damaged, and we are unable to repair the item to manufacturing standards, we will send a replacement item upon confirmation that the damaged item has been returned to us.

G.4 If the goods are found to be defective we will refund all monies paid by you for the goods in question (including the delivery charges) together with any return delivery charges you may have reasonably incurred if you have undertaken to return the items yourself, in the same form of payment originally used for the purchase as soon as possible.

G.5 The amount of any refund under the guarantee shall be limited to the original purchase price paid for the unsatisfactory merchandise. Our guarantee does not extend to non-domestic usage, or to goods which are taken outside

the UK.

H. Cancellation by HUTCH

H.1 We reserve the right not to accept any order request if:

H.2 We have insufficient stock to deliver the goods you have ordered;

H.3 We do not deliver to your area;

H.4 One or more of the goods ordered was incorrectly described or priced on the website;

H.5 The payment transaction is not authorized; or

H.6 You have not complied with the provisions of paragraph 12 of these terms and conditions.

H.7 If we do cancel your contract we will notify you by e-mail and will refund to you any sum paid by you to us in respect of the contract as soon as possible and in any event within 30 days of the cancellation of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

I. Stock

I.1 As far as reasonably possible all products featured to buy on the website are either in stock and available at the time of ordering, or are produced to order with the anticipated lead-time published on site.

I.2 If any item is out of stock we will notify you of the anticipated lead time for delivery.

J. Unforeseen Circumstances

While every effort is made to meet our customers’ demands, cancellations or variations may be necessary as a result of an Act of God, war, strike, lockout, labour dispute, fire, flood, drought, or other causes beyond our reasonable control.

K. Complaints and Comments

K.1 If you have a complaint or a particular remark to make please do not hesitate to contact us immediately by facsimile, telephone or e-mail, the details of which are contained under the “Contact Us” page.

K.2 Any complaint will be dealt with fairly, effectively and confidentially. Your statutory rights as a consumer are unaffected.

L. Contractual Capacity

L.1 In order to be eligible to enter into a contract with us to purchase goods through the website you must:-

L.2 Provide the required information including your real name, payment details including your card address; your delivery address if different from your card address; e-mail address and telephone number;

L.3 You must be over the age of 18.

M. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these terms and conditions will not be affected.

N. Law

These terms and conditions shall be governed by and construed in accordance with English law and you hereby agree to be subject to the jurisdiction of the Courts of England and Wales. All contracts are concluded in English.

O. Data Protection and Privacy

Information you provide to us remains confidential. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998. We collect information about you for two reasons: firstly, to process your order and, secondly, to provide you with the best possible

service. You specifically authorise us to transmit information to or to obtain information about you from third parties (including, but not limited to, your debit or credit card number), to authenticate your identity, to validate your debit or credit card and to authorise the transaction. You acknowledge that you consent to the processing of such information.

P. The Agreement

P.1 These terms and conditions together with our current website prices, delivery details, contact details and Privacy Policy set out the whole of our agreement relating to the supply of goods to you by us.

P.2 Nothing said by any salesperson on our behalf should be understood as a variation of these terms and conditions or as an authorized representation about the nature or quality of any goods offered for sale by us.

P.3 Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.


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